Shipping policy

Shipping Policy – VELORA

All orders are processed within 1–3 business days.

Once your order is shipped, you will receive a confirmation email with tracking information.

We work with international fulfillment partners to deliver your order as quickly as possible.

Estimated delivery times:

Please note that delivery times may vary due to customs processing, holidays, or high demand periods.

All orders include tracking.

You will receive a tracking number via email once your order has been shipped.
Please allow 2–5 days for tracking information to update.

In most cases, no additional customs fees will be charged.

However, depending on your country, customs duties or import taxes may apply and are the responsibility of the customer.

VELORA is not responsible for delays caused by:

We always do our best to ensure timely delivery.

Please double-check your shipping address before completing your order.

VELORA is not responsible for orders delivered to incorrectly provided addresses.

If your tracking shows that your package was delivered but you have not received it, please contact the carrier directly.

If you need assistance, feel free to reach out to us.

If you have any questions, our support team is here to help:

We typically respond within 24 hours.